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Something’s not right

Senior Contributor


I got NBN installed but can't get connection...

the bloke at the Internet Service Provider got me to 'factory reset' it over the phone but

no good so the technician will be out here on Monday


I hope it's the modem that's not working - if it's the 'connection' outside it might take a while for them to fix..

the ISP said they would send me a dongle to attach to the computer so I will still

get internet and I don't have to pay for that


the bloke who did the cabling outside said the signal was good though



Hi @jamesle2015, sorry to hear you are having difficulties with the NBN. I am a bit of a computer freak and dread interruptions to service. I've read a lot about so many people having trouble with the NBN, especially when it is first connected. At the moment, I am still on ADSL but will be researching the transition to NBN in the new year. Pretty apprehensive about what I'm in for. Hoping that things are resolved for you very soon. Good to hear your ISP is going to provide you with a dongle so that you at least have some service while the NBN issues are being addressed.



Hi @jamesle2015 

Hope it sorts itself out and it becomes an upgrade instead of a problem ....

Smiley Happy



The bloke fixed it on now ...

It was the 'NBN box' that connects outside to the modem - he replaced it

I am getting the same speed as before - it's not faster ...about 11.5 Mbps

I am on the slowest plan though...



For urgent assistance, call:


Mental Illness Fellowship of Australia (NT), MIFA(NT) is a non-government organisation providing services for people living with a mental illness and their carer’s and families. 


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