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15-08-2018 04:28 PM
15-08-2018 04:28 PM
What's the difference between...
Hi folks, I run an old browser and i cannot access the help page so I'm wondering if someone could answer my question;
What is the difference between moderator, community manager, community guide and community elder?
Thanks 🙂
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15-08-2018 04:49 PM
15-08-2018 04:49 PM
Re: What's the difference between...
Moderators are here to make sure posts do not breach the community guidelines and to help keep the forum a safe and respectful place for all members.
Community Managers oversee the running of the forum and help devise the policies and procedures which govern the forum. They also run events for the community such as Topic Tuesday and organise guest 'speakers' for these events.
Community Guides are members that take on additional roles within the community such as welcoming new members and keeping threads on track.
Community Elders are members that have previously been Community Guides and are longer term members of the fourm.
I hope that helps @Mulgajane ... @Lauz @Margot may be able to further add their voices here
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15-08-2018 04:49 PM - edited 15-08-2018 04:54 PM
15-08-2018 04:49 PM - edited 15-08-2018 04:54 PM
Re: What's the difference between...
Hi Mulga-Jane
Our former Community Manager, NikNik has explained the difference between a Community Manager and a Moderator here. I would describe the main difference as the community managers being around community building and the moderators being focused around reviewing posts.
And to borrow from NikNik's post about Community Guides here:
Community Guides are long term members of the community, who help others feel heard, feel welcome and less alone. You may seem them around getting involved in things like:
- Encouraging members to participate in discussions
- Welcoming new members
- Helping members feel less alone, whether it be through sharing on their own experience or through connecting members with similar experiences
- Starting new and engaging discussions
- Special events, such as Topic Tuesday
- Answering 'How-to' questions from other members
Community Elders are "retired" Community Guides i.e. former Community Guides who are still forum members but no longer Community Guides.
I hope that makes sense!
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15-08-2018 05:11 PM
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15-08-2018 05:17 PM
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15-08-2018 05:22 PM
15-08-2018 05:22 PM
Re: What's the difference between...
There are several things you can do @Mulgajane
You can use the @Moderator tag - if that is too obvious and you do not wish to be identified as the one seeking help for someone you can also use the Report Post option under Post Options at the top right hand corner of each post. Alternatively you can send an email to team@saneforums.org with your concerns.
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15-08-2018 05:25 PM - edited 15-08-2018 05:26 PM
15-08-2018 05:25 PM - edited 15-08-2018 05:26 PM
Re: What's the difference between...
Thanks Zoe7 🙂
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15-08-2018 05:27 PM
15-08-2018 05:27 PM
Re: What's the difference between...
You are most welcome @Mulgajane
How are you travelling?
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15-08-2018 05:34 PM
15-08-2018 05:34 PM
Re: What's the difference between...
Thank you @Zoe7 🙂
@Mulgajane, you can use any of the options that @Zoe7 has mentioned. All posts are read by moderators and there are processes in place to manage risk, so please be assured that a moderator will follow up if there is concern about a member's safety.
Moderators will often keep a low profile to ensure that the forums remain a place of peer support, but if you ever feel concerned about a member's safety, please use the @Former-Member tag or the "report post" notification. You can also email. And feel free to email with any other concerns too.
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20-08-2018 05:11 PM
20-08-2018 05:11 PM